Shipping

We offer free shipping on all domestic orders! Ben Garelick provides complimentary insurance to cover the package from our business to the point of delivery at no extra charge. If you need it sooner, we have express shipping options at checkout.

• All items are insured up to the point of acceptance by the recipient. The package will be considered accepted when any person (unless adult signature required is specified on package upon delivery) receiving the package at the designated address signs for it from the delivering carrier.
• Domestic & International Shipping - we ship all over the United States as well as the world. Most popular international shipping destinations are Australia, United Kingdom, Canada and Europe.
• Domestic Free Shipping - we offer free expedited shipping on all orders over $1000. Orders under $1000 are shipped via complimentary standard shipping.
• International Shipping - All international shipping options are available at checkout. Please note that all international packages are required to go through customs, and may be delayed beyond our control.
• International Duties & Customs Charges - While we do not charge any US sales tax on international sales, please note there will be your country's duties and customs charges applied at checkout. These charges generally are 10-20% of the sale.
• Shipping Insurance - Insurance to cover damage/loss during shipment is included in the cost of delivery at no additional charge. If merchandise is damaged in transit, the customer should immediately file a claim with the carrier in accordance with the carrier's current policies and procedures.
• In the event of a merchandise return (unless it is the fault of Ben Garelick), the customer must purchase carrier-provided insurance adequate to cover the full retail value of the merchandise while in transit. We cannot issue refunds or credit for merchandise damaged in transit; such insurance is your only safeguard against this situation.
• Ben Garelick will cover the cost of return shipping and insurance only if the returned merchandise is damaged or defective prior to the original shipment. For additional information about returns, including procedures, please refer to our Return Policy below.

Return Policy and Procedure

• Online Returns - All requests for returns and exchanges of merchandise must be made within 30 days of receipt. (This longer policy accommodates shipping time.)
• In Store Returns- Please return merchandise eligible for return or exchange within 20 days of purchase.
• Eligibility to return: Special orders, layaways, sized, altered or used/damaged merchandise is not returnable. Refunds are made only to the purchaser of record, and in the exact method of original payment. Shipping charges are not refundable. All product packaging, warranties, manuals and other materials must be returned with the merchandise. Products returned without original packaging and/or with missing materials are subject to a restocking fee of 5%, not to exceed $75.00.
• Please contact Ben Garelick to get an online return authorization number for any returns. Merchandise will not be accepted for return without a return authorization number, which we will provide after you contact us.

Payment

Ben Garelick accepts all major credit cards in-store and online. We also accept PayPal, cash and offer financing.

Layaway Policy

Ben Garelick Jewelers' pain-free layaway policy allows you to place any item on layaway with absolutely no fees or carrying charges as long as you make monthly payments. We ask that you place 20% down with regular monthly payments of 10% of the total amount! Layaways cannot be canceled after 30 days. Should you miss two consecutive monthly payments your item will be returned to stock & any money paid will not be refunded. You can make layaway payments to Ben Garelick Jewelers via credit card, via check or pay in-store. Simply stop in or contact us to arrange a layaway. If you live out of state, Ben Garelick will email you an invoice to pay your monthly statement via credit card after the initial deposit of 20% is made. Please note, special orders placed on layaway are considered final sales and are not eligible for store credit or any money back.

0% Financing is Available 

Working with our partner Synchrony Financial we are happy to offer a financing plan that includes no interest for up to 18 months. Make your monthly payments during your finance term and pay zero percent interest. You may also set up automatic monthly withdrawals from you banking account with Synchrony to eliminate worries of missing or late payments. At checkout you have the option to choose Klarna or ShopPay with financing options including Slice-it with 4 equal payment installments as well as financing up to 36 months. Financing options with vary and are displayed before checkout.

• Working with our partner Synchrony Financial we are happy to offer a financing plan that includes no interest up to 18 months.

Ben Garelick & Designer Warranties

At Ben Garelick we pride ourselves on offering the best quality jewelry made by famous designers that value quality and their reputation as much as we do. Once in a great while, a piece gets past its multiple inspections with an un-noticed defect or workmanship problem. When that rare occasion happens, we will make it right as quickly as possible.

What our warranty includes:

• Manufacturing defects and workmanship issues for 6 months after delivery to you.
• Warranty offered by our designers, based on your applicable purchase. These offers vary by designer but are often limited lifetime warranties

What our warranty excludes:

• Normal inclusions in diamonds and other gems
• Products that have been damaged from neglect or abuse
• Not keeping up with your 6-month checkup & cleaning routine at Ben Garelick or your reputable local jeweler
• Intentional removal of stones

Get Additional Coverage with our Care Plan

Gain peace of mind by purchasing additional coverage with a Care Plan by Jewelers Mutual. Coverage is offered in 3-year or lifetime policies. Policies start at only $15 and vary depending on the value of the item purchased. 

If you are purchasing a Care Plan online and you do not live locally, you can have your jewelry repaired under the Care Plan by your local Jeweler's Mutual jeweler. Jewelers Mutual works with jewelers in all 50 states and if for some reason, you do not have a local jeweler that works with Jewelers Mutual, you will receive a pre-paid label to send your jewelry either to Ben Garelick or directly to Jewelers Mutual to have your item repaired. Jewelers Mutual will cover shipping both ways. 

Below are the benefits of coverage with the purchase of a Care Plan:

Below are the benefits of a Care Plan coverage :

• Covers damage from normal wear
• Goes beyond a typical manufacturer’s warranty
• Repair or replacement available
• Easy, no-fault claims process
• Fast and efficient service and repair
• Transferable upon request

What a Care Plan covers:

• Ring re-sizing
• Rhodium plating
• Refinishing and polishing
• Loss of center & side diamonds or gemstones due to defective, worn, bent, or broken setting.
• Broken, bent or worn prongs
• Cracked or thinning band or shank 

Gain peace of mind by purchasing additional coverage with a Care Plan by Jewelers Mutual. Coverage is offered in 3-year or lifetime policies. Policies start at only $15 and vary depending on the value of the item purchased. 

If you are purchasing a Care Plan online and you do not live locally, you can have your jewelry repaired under the Care Plan by your local Jeweler's Mutual jeweler. Jewelers Mutual works with jewelers in all 50 states and if for some reason, you do not have a local jeweler that works with Jewelers Mutual, you will receive a pre-paid label to send your jewelry either to Ben Garelick or directly to Jewelers Mutual to have your item repaired. Jewelers Mutual will cover shipping both ways. 

Below are the benefits of coverage with the purchase of a Care Plan:

Below are the benefits of a Care Plan coverage :

• Covers damage from normal wear
• Goes beyond a typical manufacturer’s warranty
• Repair or replacement available
• Easy, no-fault claims process
• Fast and efficient service and repair
• Transferable upon request

What a Care Plan covers:

• Ring re-sizing
• Rhodium plating
• Refinishing and polishing
• Loss of center & side diamonds or gemstones due to defective, worn, bent, or broken setting.
• Broken, bent or worn prongs
• Cracked or thinning band or shank 

Caring For Your Ben Garelick Jewelry

Jewelry, especially rings that are worn daily, do eventually show signs of normal wear and tear. The metal prongs and channels that hold the diamonds can be pushed out of place and wear down. Diamonds and other gems can chip and crack. There are things you can do to protect your jewelry:

1. Take it off. Take your jewelry off in a variety of circumstances including:
2. Clean your jewelry frequently, the right way! Don't follow questionable internet advice for homemade concoctions. Use an inexpensive, gentle jewelry cleaning solution. Better yet, drop into Ben Garelick if you are nearby and let us clean it for you, free.
3. Change care by jewelry item. It's important to remember that different gems require different care. For example, tanzanite, emeralds, pearls, and opals can all easily be damaged if not cared for and cleaned properly. If you have any questions about caring for and cleaning a special gem we suggest you follow the expert advice at the GIA. They offer comprehensive cleaning information here.
4. Maintain regular jewelry checks at Ben Garelick. Have your jewelry, especially your rings, cleaned and checked regularly. We recommend at least once every six months. If possible have it checked here at Ben Garelick for free! If you are too far away, find a reputable, preferably independent, jeweler to check your jewelry. The prongs and channels that hold your gems in place should be checked to be sure that they aren't worn or bent, and your stones should be checked for cracks and chips. If caught early repairing metal damage is fairly inexpensive, left too long you risk losing your stones and higher repair costs. Our favorite way to remember to have your jewelry checked is to do it the same day or week you visit your dentist for your routine cleaning and check-up.

Insuring Your Jewelry

We don't sell Jewelry Insurance, but we do insure our jewelry, and strongly recommend you do the same. Most homeowner’s insurance policies only cover jewelry at a maximum of $1500. That means if your $10,000 engagement ring is stolen they will only replace $1500 of the cost. For around $1 to $2 per $100 replacement cost, you can insure your engagement ring or other fine jewelry. Find a local insurance agent you trust and schedule a time to meet with them to discuss your jewelry insurance needs. Find out if your policy covers gems from your jewelry pieces that may be lost. Still unsure who to choose, we highly recommend insuring through Jeweler’s Mutual, as they also cover future repairs down the road. You can get a direct quote for Jeweler’s Mutual here.

Who is NoFraud?

NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I Getting an Email/call/text from NoFraud to Confirm a Transaction?

You received contact from NoFraud because your transaction had irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.

After I Confirm the Transaction, Do I Need to Do Anything Else? 

After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

Will NoFraud Ever Ask for My Personal Information?

NoFraud will never ask you for your full credit card number, social security number or any other personal information.

Will My Order be Delayed?

In most cases, as soon as your response is received, your order will be released for processing.

I Did Not Make the Transaction and Neither Did Anyone That Has Access to My Credit Card. What Do I Do Now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.